Guarantee

All of our workmanship is covered by a 12 month guarantee against defective or poor workmanship from the date of the work completed.

Cleanliness & Tidiness 

We promise to treat your home as if it was our own. Carpet protectors are used and we will always hoover up leaving your home in a spotless and tidy condition.

Waste Removal

All waste material supplied by us will be removed at the end of every job.

Materials

Materials supplied by Whitfield Plumbing & Heating will be covered by the manufacturer’s warranty.

Boiler Guarantee

All Worcester Bosch Boilers fitted by us  come with an extended parts & labour guarantee. 10 year parts & labour for Gas Boilers and 7 year parts & labour guarantee for oil boilers.

Complaint Procedure

We strive to provide a consistent and second to none service with quality workmanship, however if you feel that we have not upheld these standards please let us know by:

Phone
01743 624123

Email
Info@WhitfieldPlumbing.co.uk

We treat all complaints with a priority and aim to resolve any problem quickly with no exceptions and are always happy to re visit any job completed.

Customer Satisfaction

Customer service and customer satisfaction is our number one priority from the moment you call our 24 hour personally answered phone to a full completed job. We will always do our best to ensure that the experience you have will be efficient, transparent & second to none. We pride ourselves on great customer service and 90% of our work is from returning customers. Every job is treated as if it was in our own home and we wouldn’t want our customers to expect anything less from us. Carpet protectors are always used and we hoover up after every job to keep your home spotless from start to finish.

Our Staff

CRB – All staff are fully vetted and CRB checked.

Qualifications – All staff are fully qualified and experienced.

Uniforms – All staff wear uniforms with our Whitfield logos.

Vehicle – All staff will arrive at your property in a grey sign written Whitfield van.

Insurance – All staff are fully insured with Public Liability Insurance.

Company Policies

Charges – Our charges are transparent and quoted when you book a job.

Payments – Payment is required on completion via Cash or Card.

Guarantee – Workmanship is covered by a 12 month guarantee.

Ongoing Customer Service – We are here to assist you and help wherever we can.

Confidentiality

Customer Details – Under no circumstances will any customer’s details be shared or passed on to any third party.

Security – Any keys or pass codes left with us will be kept secure.

Data Protection – Customer information & other records are dealt with strictly in accordance with the Data Protection Act 1998.